We use FedEx or USPS for shipping. FedEx and USPS deliver every day of the week except Sunday. USPS generally takes a little longer, and detailed tracking is not available.
How long will it take to get my order?
You can expect to receive your order within 3 to 10 business days after the order is fulfilled. Order fulfillment will vary from 2-5 days depending on the time of year.
What is "Expedited Handling"?
Choosing Expedited Handling at checkout (an optional $6 charge) moves your order to the top of the fulfillment queue so it will ship the next business day. Expedited Handling does not reduce FedEx or USPS delivery times.
I need my order FAST!
Please choose either FedEx 2-Day or 3-Day shipping. 2-Day and 3-Day orders ship the next business day. FedEx advises that 2-Day means 2 to 3 days, and 3-Day can take 3 to 4 days. We do not offer overnight services.
Can I place an order now and have it ship later?
Absolutely! We’re happy to hold orders and ship them for arrival nearer to your desired date of delivery. Please note we cannot guarantee an exact date. To add a future ship date, please leave instructions in the order comments field or call us at 800-444-9515.
How can I help to ensure the safe arrival of my order?
To make sure your packages are delivered directly to you and not simply left on the doorstep, we offer Signature Required service (paid for by Menus and Music). This means that you, or someone in your household, will have to sign for the delivery. FedEx will attempt delivery three times, after which your order is returned to the FedEx facility and held for pickup by you. To add Signature Required service, please leave instructions in the order comments field or call us at 800-444-9515.
How do you ship perishables?
Perishables ship Monday-Wednesday by FedEx 2-day Air. Perishables cannot ship to a P.O. Box and may ship separately from other items. We use ice packs and insulated cold packs to protect perishables as well as add "perishable" stickers to the outside of the shipping box. If the ice packs have melted enroute, they’ve done their job. Upon arrival, please refrigerate your perishables promptly. We work very hard to ensure that items arrive cold, however weather conditions and circumstances are beyond our control.
Are there special circumstances for citrus orders?
Yes. Citrus orders ship directly from the orchard in Ojai, California by FedEx 2-Day Air. Due to USDA regulations, we can’t ship to Arizona, Florida, Georgia, Louisiana, Texas, Hawaii, or anywhere outside of the continental United States.
Where does Menus and Music ship to?
Menus and Music ships to the continental US (standard rates) as well as Alaska, Hawaii, Puerto Rico, and the Virgin Islands (USPS Priority Mail or FedEx 3-Day service). For APO/FPO addresses, standard shipping charges apply and will deliver within 4 to 6 weeks.
Help! I just noticed that the order is going to the wrong address! What can I do?
Please call us at 800-444-9515 immediately if you notice a mistake. If the order has already shipped, a $20 address change fee applies. In most cases, we will be able to correct the address.